VirsistUS
Are you looking to build a TEAM?
The Founders of Virsistance have over 10 years of experience in being an Offshore Manpower Provider with the Business Process Outsourcing (BPO) industry. Utilize our industry knowledge to create the team that will take your company to the next level.
INDUSTRY EXPERIENCE AND KNOWLEDGE
Our current clientele belongs to following industries:
FOOD SERVICE DELIVERY – Philippines
Providing call center services to the country’s leading FOOD CHAIN for more than Five (5) years. We
take orders from their customers and arrange the delivery services to over 2,000 stores nationwide. We also handle their customer care and complaints management
Our Current Statistics: 250 Agents working 24/7, serving the entire Metro Manila, Central and
Southern Luzon and soon, including Visayas.
Market and Consumer Research-USA, UK, Singapore, Malaysia and China
Since 2004, offered call center services with a State University in the US. We conduct thousands of
Consumer Surveys every month in over 3 million respondents nationwide.
Targeted Lead Generation and Database Management-USA and UK
Partnered with a leading targeted lead generation and CRM application creator in Austin, Texas in
making outbound campaigns generating millions of contacts used by many direct sales and
telemarketing companies in North America and the UK. We do more than 350,000 business to business calls every month and generate a million contacts.
Travel Industry-Australia, New Zealand, Singapore and the Philippines
Offered call center services to a leading Travel Agency in Australia and New Zealand. The company is
a member of Pacific Asia Travel Association, the leading organization of travel companies in Asia
Pacific. We provide the following call center services:
- Flight and Hotel Bookings
- Customer Support
- Billing
- Sending of quotations to Customers
Telemarketing-Australia, New Zealand, USA and Canada
Extensive telemarketing campaigns to the following countries:
USA and Canada – Partnered with two leading telemarketing companies in the US
handling:
- Lead generation for online car auction company in Canada
- Generate Sales leads for a leading timesharing websites
- Generate sales leads for a telecommunication company in New York andv
- Massachusetts
- Generate sales leads for Stock Market Investments. B. Inbound Sales and Chat Sales
Inbound Call Center Services – UK
Partnered with a leading online CAMERA retail store to handle their call center requirements:
- Take order from Customers Prepare Invoice and Billing
- Handle customer complaints Technical Support
- Answer email and chat inquiries
- Fraud verification
- Data base management
CLIENT LIST: INBOUND
STATE DEPARTMENT OF CORRECTIONS
Primary responsibility is to answer calls and take messages from parolees and law enforcement officers and dispatch directly to the parole officers depending on specified parameters. System used to take calls was My Contactual formerly known as White Pajama.
INK CARTRIDGE COMPANY
Main duties were to process orders from returning customers as well as new ones.
Upsell as needed. Provide customer service as well as basic technical support when necessary. System used to take calls was My Contactual while orders placed or customer complaints were logged into their database.
COMPUTER PERIPHERAL SUPPLIER
Duties were to process orders as well as provide customer service support when necessary. System used to take calls was My Contactual while orders placed or customer complaints were logged into their database.
CELLULAR COMPANY
Responsibilities are to process orders either through phone or chat and provide customer service as well as tech support when necessary. System used to answer calls is My Contactual while orders placed are
web‐based.
ANSWERING SERVICE
Main responsibilities are to answer customer inquiries, note customer’s message and dispatch message to appropriate recipient under scripts and parameters provided by clients. System used is Amtelco and Infinity.
For businesses we can either provide help desk, customer support, order taking and message taking during off peak hours for the company.
For doctors we take all their messages from patients, etc.
For hospitals they can be the helpdesk for queries or when trying to locate doctors.
System used to take calls was X‐Pro VOIP Soft phone program wherein later we switched using hard phones directly. CRM being used is Alston Tascom.
MONEY TRANSFER
Main responsibility is to provide answers to customer’s queries regarding their transactions and the service
itself as well as provide basic trouble‐shooting when necessary.
System being used to take calls is Oracle while support pages include Right Now Technology in order to
access emails from customers and make notations on the status of their transactions. Web‐based support
includes Admin (customer transactions) and website.
NEWSPAPER SUBSCRIPTION
Main responsibility was to provide customer service as well as inbound order entry services depending on their zip code. System being used to take calls was My Contactual and a web based application was used to check the available newspapers in their area.
IMPORTED GAMING PRODUCTS COMPANY
Main responsibility was to take orders over the phone and attend to customer concerns through email including order tracking. System being used to take calls was My Contactual and support pages.
MEDICAL SUPPLIES COMPANY
Handle customer inquiries and place their orders over the phone or through email or fax. System used to take calls is My Contactual and orders are sent through email.
AIRPORT TRANSPORTATION SERVICE
Handle customer inquiries and secure a reservation. System used to take calls is My Contactual and orders are
web‐based.
VIDEO SALES COMPANY
Order taking and handle product inquiries from the website. System used to take calls is My Contactual and orders are placed directly on client’s website.
ONLINE FOOD PRODUCTS COMPANY
Order taking, tracking, and handling customer support inquires. System used to take calls is My Contactual and orders were placed directly on their website.
HOME SECURITY SYSTEM COMPANY
Main responsibilities were to take note of customer’s concerns and email them directly to client using a PCX
email alias. System used to take calls is My Contactual.
RESTAURANT CHAIN
Order taking and handling of customer service inquires. Follow up with respective branches with regards
to pending or delayed orders. System used to take calls is Next‐IX and customer database is built in
through the system.
CLIENT LIST: OUTBOUND
PRE‐OWNDED VEHICLES ADVERTISING COMPANY
• B2C/B2B Campaign
• Offer services to sell pre‐owned vehicles for their clients. Agents assist customers to sign up on the company’s website to advertise the pre‐owned vehicle for sale.
FINANCIAL ALTERNATIVES COMPANY
• B2C Appointment Setting Campaign
• Offer assistance on how to cash out Lottery Winners earnings. Customers can avail of the free consultation. Agents set appointments for the company’s financial representative to present financial options.
PREPAID CARD COMPANY
• B2C Telemarketing Campaign
• Offer prepaid VISA cards. The prepaid VISA cards are bundled with a free vacation package
LOAN MODIFICATION COMPANY
• B2C Campaign
• Company uses voice blast to determine if the customer is interested to get loan modification assistance. The
agents complete a pre‐qualifying survey then schedule a call back
CUSTOMIZED WEB APPLICATIONS SOFTWARE COMPANY
• B2B Campaign
• Sell customized web applications to the corporate world, higher education institutions, and the public sector
INSURANCE COMPANY
• B2C Campaign
• Appointment setting for Life Insurance Agents
HOME SECURITY SYSTEM COMPANY
• B2C campaign
• Appointment setting for security system installation for home and business
AIR CONDITIONING AND HEATING COMPANY
• B2C campaign
• Appointment setting for Air Conditioning and Heating services
CREDIT CARD PROCESSING SOLUTIONS COMPANY
• B2B campaign
• Agents offer card processing solutions from debit, credit and gift card to pre paid, check, c‐store processing
and ID authentication.
HOLIDAY HOME ADVERTISING COMPANY
• An independent vacation rental site
• Agents call vacation home property owners and invite them to advertise on the website
• Agents assist the customers with the registration
CLIENT LIST: VIRTUAL ASSISTANT
DATA ENTRY
Primary responsibility is prepare, compile and sort documents for data entry, check source documents for accuracy, verify data and correct data where necessary, obtain further information for incomplete documents, update data and delete unnecessary files, combine and rearrange data from source documents where required, enter data from source documents into prescribed computer database, files and forms.
ORDER TAKING
The Virtual Assistants responsibility is to place faxed order on behalf of the owner and do follow ups if necessary.
EVENT MARKETING
Contact members via email and phone to give reminders for upcoming events.
SOCAL MEDIA
Primary responsibility is to monitor, research, draft contents, engage with your audience, keeping your social media profiles up-to-date, build & manage your network.
ADMINISTRATIVE SUPPORT
Appointment scheduling, correspondence, customer care, faxing, form letters, scanning, etc.
ACCOUNTING
Client invoicing, light bookkeeping and quickbooks.